Privacy Policy
Last Reviewed October 2024
Introduction
Perth Brain Centre is committed to best practices in relation to the management of the information we collect. Perth Brain Centre has developed a policy to protect patient privacy in compliance with the Privacy Act 1988 (Cth) (‘the Privacy Act’). Our policy is to inform you of:
the kinds of information that we collect and hold, is likely to be ‘health information’ for the purposes of the Privacy Act;
how we collect and hold personal information;
the purposes for which we collect, hold, use and disclose personal information;
how you may access your personal information and seek the correction of that information;
how you may complain about a breach of the Australian Privacy Principles and how we will deal with such a complaint;
whether we are likely to disclose personal information to overseas recipients;
What kinds of personal information do we collect?
The type of information we may collect and hold includes:
Your name, address, date of birth, email address and contact details
Other health information about you, including:
notes of your symptoms or diagnosis and the treatment given to you
your specialist reports and test results
your appointment and billing details
your prescriptions and other pharmaceutical purchases
Log Files
Like many other Web sites, Perth Brain Centre makes use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user's movement around the site, and gather demographic information. IP addresses and other such information are not linked to any personally identifiable information.
Cookies and Web Beacons
Perth Brain Centre does use cookies to store information about visitors preferences, record user-specific information on which pages the user access or visit, customize Web page content based on visitors browser type or other information that the visitor sends via their browser.
DoubleClick DART Cookie
Google, as a third party vendor, uses cookies to serve ads on Perth Brain Centre.
Google's use of the DART cookie enables it to serve ads to users based on their visit to Perth Brain Centre and other sites on the Internet.
Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following
These third-party ad servers or ad networks use technology to the advertisements and links that appear on Perth Brain Centre send directly to your browsers. They automatically receive your IP address when this occurs. Other technologies ( such as cookies, JavaScript, or Web Beacons ) may also be used by third-party ad networks to measure the effectiveness of their advertisements and / or to personalize the advertising content that you see.
Perth Brain Centre has no access to or control over these cookies that are used by third-party advertisers.
You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt out of certain practices. Perth Brain Centre's privacy policy does not apply to, and we cannot control the activities of, such other advertisers or websites.
If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browser's respective websites.
How do we collect and hold personal information?
We will generally collect personal information:
from you directly when you provide your details to us. This might be via a face-to-face discussion, telephone conversation, email correspondence, new patient registration form, online form via Health Engine or the contact form on our website
from a person responsible for you (e.g. legal guardian, carer, case manager, Power of Attorney, etc.)
from third parties where the Privacy Act or other law allows it – this may include, but is not limited to: other involved healthcare providers such as specialists, allied health professionals, hospitals, pathology and diagnostic imaging services, Medicare or your insurance company.
Our procedure for collecting personal information is set out below:
Our staff collect your personal and demographic information at the point of registration when you arrive for your first appointment. You are encouraged to pay attention to the collection statement within the new patient registration form.
Throughout providing health services to you, our healthcare practitioners will consequently collect further personal information.
Personal information may also be collected from the patient’s guardian or responsible person as deemed practicable and necessary, or from any other involved healthcare specialists. We securely holds all personal information in electronic formats, protected information systems or hard copy formats within a secured environment.
Why do we collect, hold, use and disclose personal information?
In general, we collect, hold, use and disclose your personal information for the following purposes:
to provide health services to you
to communicate with you in relation to the health service being provided to you
to comply with our legal obligations, including, but not limited to, mandatory notification of communicable diseases or mandatory reporting under applicable child protection legislation.
to help us manage our accounts and administrative services, including billing, arrangements with health funds, pursuing unpaid accounts, management of our ITC systems
for consultations with other doctors and allied health professionals involved in your health care;
for identification and insurance claiming
when it is required or authorised by law (e.g. subpoenas)
How can you access and correct your personal information?
You have a right to seek access to, and correction of the personal information which we hold about you.
For details on how to access and correct your health record, please get in touch with us as noted below under ‘Contact Details’:
We will normally respond to your request within 30 days.
Anonymity and pseudonyms
The Privacy Act provides that individuals must have the option of not identifying themselves, or of using a pseudonym, when dealing with Perth Brain Centre, except in certain circumstances, such as where it is impracticable for us to deal with you if you have not identified yourself.
Overseas disclosure
Perth Brain Centre will not disclose personal information to any third party outside Australia without your consent and without the need expressed in writing.
Updates to this policy
This policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and other necessary developments. Updates will be publicised on the Perth Brain Centre website.
Contact details for privacy related issues
Karen Lane
Practice Manager
e: admin@perthbraincentre.com.au